Diploma in Hospitality Management ( Front Office)
Eligibility : HSC | Duration : 1 Year
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Why Airline, Hospitality And Tourism Sector
Indian tourism generated ₹14.02 lakh crore revenues (US$220 billion) or 9.6% of the nation’s GDP in 2016. The sector is predicted to grow at an annual rate of 6.8% to ₹28.49 lakh crore (US$440 billion) by 2027 (10% of GDP)
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Course Highlights
The Diploma in Hospitality Management (Front Office) provides students with the foundational knowledge and practical skills required to thrive in front office operations within the hospitality industry. With a blend of customer service training, management theories, and hands-on experience, this program ensures that students are well-prepared to manage hotel operations, enhance guest experiences, and contribute to the efficient running of front office departments.
Key Features
- Industry-Relevant Curriculum: Designed to meet the evolving needs of the hospitality industry, covering all aspects of front office operations, customer service, and resort management.
- Hands-on Training: Emphasis on practical exposure to real-world scenarios, enhancing problem-solving and operational skills.
- Experienced Faculty: Learn from industry professionals with extensive experience in hospitality management.
- Developed Communication Skills: Focus on building customer service and communication skills necessary for handling guest interactions.
- Career-Focused Education: A strong emphasis on developing skills that make students job-ready and highly employable in the hospitality industry.
Career Opportunities
Graduates of the Diploma in Hospitality Management (Front Office) will be equipped to take on various roles within the hospitality industry. Potential career paths include:
- Front Office Manager: Managing the day-to-day operations of the front office department in hotels and resorts.
- Guest Relations Officer: Ensuring guest satisfaction, handling complaints, and providing personalized services.
- Reservation Manager: Overseeing hotel reservations, managing booking systems, and ensuring maximum room occupancy.
- Customer Service Executive: Handling customer queries, providing exceptional service, and maintaining a positive guest experience.
- Event Coordinator (MICE): Planning and executing corporate events, conferences, and exhibitions.
- Hotel Management Trainee: Gaining managerial experience by working in various departments of a hotel, including front office and room division.
- Resort Operations Supervisor: Overseeing the daily operations of a resort, ensuring guest satisfaction and smooth operational flow.
The skills gained from this course also provide opportunities for self-employment in the hospitality sector, such as starting a boutique hotel, guesthouse, or event management business.
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Course Syllabus
This diploma program focuses on the key aspects of front office operations in the hospitality industry, equipping students with both theoretical knowledge and practical skills. The course covers essential areas such as hospitality management, customer service, marketing, and room division management, preparing graduates for a rewarding career in the ever-growing hospitality sector.
Modules :-
1. Introduction to Hospitality Industry
2. Front office Management.
3. Marketing for the Hospitality Industry:
4. Customer Service and Communication Skills
5. Resort Management.
6. Room Division management
7. MICE
8. Personally Development and grooming.
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Student Testimonial
Columbus Academy’s Master Program in Travel & Tourism Management offers invaluable insights and practical skills for industry leaders. Highly recommended!
Columbus Academy’s Travel & Tourism Management program blends theory and practice perfectly. Excellent networking opportunities and resources!
A comprehensive program! Columbus Academy provides essential knowledge and skills for anyone serious about a career in travel and tourism.
FAQs
Far far away, behind the word mountains, far from the countries Vokalia and Consonantia, there live the blind texts. Separated they live in Bookmarksgrove right at the coast
The program is designed to be completed over a comprehensive 12-month period.
This program is aimed at aspiring professionals looking to build a successful career in the travel and tourism industry.
The Indian tourism industry is projected to grow significantly, contributing ₹28.49 lakh crore (US$440 billion) by 2027, creating numerous opportunities for graduates.
The academy features state-of-the-art training facilities, dedicated sessions led by industry experts, and has a strong track record with over 4,500 placements and 5,000 satisfied students.